1) Introduction and Acceptance of the Policy

Your privacy matters to us; we are committed to protecting your personal information and handling it securely and confidentially in accordance with all applicable laws and regulations.

By using the Platform and our services, we may receive information that identifies you directly or indirectly (“Personal Information” or “Personal Data”).

By accessing/using/registering on the Platform’s Website and/or interacting with it, you agree to all provisions of this Policy. If you do not agree, please stop using the Website.

2) Who We Are

“Platform/Website/we/us/our” refers to the Muslim Scouts Platform for Humanitarian Services, and this Policy also covers any third parties we engage to provide the services.

3) Definitions

3.1 Personal Information

Any information that relates to you directly or indirectly and through which your identity can be determined, such as: name, email address, postal address, mobile number, usernames, preferences, user-generated content, financial data, digital identifiers (e.g., IP address or MAC address), and cookies.

3.2 Anonymous Information

Information that is not linked to Personal Information and does not allow the identification of individuals.

4) Sources of Information Collection

We collect your Personal Information through one or more of the following sources:

4.1 Through Our Website

• Registering on the Website and creating/updating a membership account.

• Subscribing to the mailing list or donating via the Website.

• Direct communications with us (phone, paper/electronic correspondence, social networks, surveys and feedback forms).

Important notes when registering:

• You must create a username, an email address, and a password to activate your account.

• We may request additional information: date of birth, project name, gender, residential and mailing address, mobile number, nationality, ID number, passport details, and a security question/answer.

• If you register via a third party (Facebook/Instagram/LinkedIn/Twitter/Google), we may receive additional data you provided to those parties.

• Payment details (e.g., credit card data and billing address) are used solely to complete the transaction; we do not retain your card details after payment is completed.

By using the Website, you acknowledge that you:

• Will create only one user account and will not allow others to use your account.

• Will notify Customer Support if you detect any breach of this Policy or the Terms & Conditions.

4.2 External Sources

We may collect data about you from independent data providers, our partners, publicly available sources, and social networks—within legal limits. We use this data to improve and personalize our services, update our records, and determine suitable services for you. We are not responsible for the accuracy of data provided by external data providers.

4.3 During Participation in Donations

We may collect and retain:

• Comments you voluntarily post through the Platform.

• Your correspondence relating to technical support or inquiries about donations and projects.

• Identity-verification documents when requested (often collected and stored by a specialized third party solely for verification purposes).

4.4 When Requesting Additional Information About Our Services

If you are interested in our services and wish to be contacted, we may collect: name, email address, age, gender, date of birth, project type, donation method, mobile number, and nationality data.

5) Data We Obtain Automatically Through Technologies

We may automatically collect data including—but not limited to—:

• IP address (which may change by session), date/time of use, domain name, user profile cookies, device and software information, browser type/version, unique device identifiers (MAC) and Android ID, and operating system information (versions/language settings).

• The links you click and the pages you view.

• From mobile devices: device identifiers, settings and features, geolocation, software errors and other system operations, and advertising identifiers.

• The referring websites used to access our services.

6) Cookies and Similar Technologies

We and our partners use cookies and similar technologies to improve the user experience, analyze trends, administer the Website, track usage, and compile aggregate demographic statistics.

You can control cookies through your browser settings; disabling them may limit certain features.

We use third-party analytics services such as:

• Google Analytics (https://www.google.com/analytics)

• Google AdSense (https://www.google.com/adsense)

These services may use cookies to collect visited pages, your IP address, date/time of visit, and referring sites.

7) Legal Basis for Processing

In accordance with the laws in force in the Kingdom of Saudi Arabia, we rely on one or more of the following bases to process your Personal Information:

• Your explicit consent;

• Performance of a contract to which you are a party;

• Our legitimate interests;

• Compliance with applicable laws and regulations.

8) How We Use Your Personal Information

We use your information—including Personal Information—for the following purposes:

• To identify you and verify your identity.

• To facilitate registration and complete donation transactions.

• To operate the Website, provide its content, and enable easy navigation.

• To provide the information/services you request.

• To personalize your experience (products, marketing messages, offers, tailored content, donation reminders, and alerts about new projects).

• To send notifications (competition results, promotional offers, account updates, payment confirmations, and project-implementation milestones).

• To inform you of changes to the Website or services.

• To provide newsletters/marketing materials or information about related services from us or third parties we believe may interest you.

• To enable interactive features on the Website.

• In any manner described when you provide the information, or based on your consent.

• To disclose information when required or permitted by law (e.g., court orders or statutory obligations).

9) Marketing and Communications

We may contact you—by email, phone, or messages—for marketing research and to tailor your experience. You may inform us at any time if you no longer wish to receive such communications.

10) Information Sharing and Disclosure

• We may disclose aggregated, non-identifying information for research and development and to improve our services.

• We may share your information with our employees and service providers (under confidentiality) as needed, including—but not limited to—website hosting, e-commerce, delivery, mail/email/SMS services, legal/tax/accounting services, electronic payments, data services, cloud hosting/storage, fraud prevention, and analytics.

• We do not rent, exchange, or sell your Personal Information to any third party for their own commercial activities.

11) Data Retention

We retain your Personal Information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, or according to your relevant consent.

12) Information Security

• We implement technical and organizational measures to protect your information from accidental loss and from unauthorized access, use, alteration, or disclosure.

• Data is stored on secure servers behind firewalls.

• Payments are encrypted using SSL technology.

• The security of your information also depends on you; keep your password confidential and do not share it.

• Information you post in public areas may be viewed by others.

• Despite our efforts, the internet is not completely secure; any transmission of your data is at your own risk, and we are not responsible for tampering with privacy settings or security measures outside our control.

13) International Data Transfers

We may transfer your Personal Information to servers outside your country of residence or to affiliates/trusted third parties in other countries to process it on our behalf (e.g., cloud hosting/storage, donation services, email, electronic payments, delivery, technical support, fraud detection, and security verification). By providing your data, you consent to such transfer and processing. We will take reasonable steps to ensure secure processing in accordance with this Policy and applicable laws.

14) Privacy of Individuals Under 18

Our Website MSIHS.ORG and services are not directed to individuals under 18. We do not knowingly collect data from minors. If you are under 18, do not register, provide information, or make donations. If we learn that we have collected data about a minor, we will delete it without undue delay. To donate via the Website, you must be 18 or older (or the equivalent minimum age in your country) and, where applicable, have parental/guardian consent.

15) Links to Other Sites

The Website may contain links to sites we do not operate and whose privacy practices may differ. Your information there is subject to their policies; please read them carefully before providing any data.

16) Your Rights and Requests for Access/Correction

To access, search for, or request correction of your Personal Information—or to exercise any other privacy rights—please contact us at: cs@msihs.org.

17) Changes to This Policy

We may amend this Policy from time to time without prior notice. Your continued use of the Website after any amendment constitutes acceptance of it. We recommend reviewing this page periodically for updates.

18) Governing Law

This Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities in the Kingdom have jurisdiction over any dispute related to or arising from it.